01About these Terms

These Terms form a legally binding agreement between you (the parent, legal guardian, or paying party, referred to as "you") and Tutorberry Ltd, a company registered in England and Wales, which provides the A-Level Maths Ascension programme ("Tutorberry", "A-Level Maths Ascension", "we", "us" or "our").

By enrolling a student and making any payment to us, you confirm that you have read, understood and accepted these Terms in full.

If you are not the parent or legal guardian of the student you are enrolling, you confirm that you have full authority from the parent or legal guardian to enter into this Agreement on their behalf.

These Terms must be read alongside our Privacy Policy and any specific written enrolment confirmation issued to you. In the event of conflict, the most recent written enrolment confirmation takes precedence in respect of programme specific details (such as fee, instalment schedule, duration and start date). These Terms otherwise prevail.

02Definitions

In these Terms, the following words have the following meanings:

• "Agreement" means these Terms together with the enrolment confirmation issued to you.
• "Programme" means any A-Level Maths Ascension course, masterclass, coaching package, video library or service the Student is enrolled onto.
• "Student" means the named individual enrolled to receive the Services.
• "Services" means all academic support delivered to you and the Student under the Programme.
• "Live Sessions" means scheduled online group teaching, coaching or question and answer sessions.
• "Self-Study Content" means recorded video lessons, written materials, practice papers, mark schemes, calculator guides and any other downloadable or on demand digital materials.
• "Platform" means the online portal, learning management system, messaging tools or community spaces through which the Programme is delivered.
• "Fees" means the amounts payable by you under the Agreement as set out in your enrolment confirmation.

03The services we provide

A-Level Maths Ascension, provided by Tutorberry Ltd, delivers structured academic support for A-Level Mathematics. Depending on the Programme you enrol onto, the Services may include:

• Live online group teaching sessions and recordings of those sessions.
• On demand video lessons and topic content.
• Exam board specific materials covering AQA, Edexcel and OCR.
• Predicted papers, mock examinations, mark schemes and feedback resources.
• Exam technique training and structured study guidance.
• Calculator guides and reference materials.
• Messaging support within the Platform.
• Access to a private learning community.
• Diagnostic assessments and progress tracking.
• Periodic parent progress communications.

A-Level Maths Ascension provides structured academic support designed to complement school instruction. It is not a replacement for school teaching and does not relieve the Student of any academic obligation to their school.

Programme features may evolve over time as we improve the offering. Where we make a material change to a Programme you are enrolled in, we will give you reasonable written notice.

04Programme enrolment and agreement formation

Enrolment is completed when:

1. You have submitted the enrolment form, application or order;
2. You have made payment in accordance with the agreed payment terms; and
3. We have issued written confirmation of enrolment.

A legally binding contract between you and Tutorberry Ltd is formed only when we issue written confirmation. We reserve the right, at our absolute discretion, to decline an enrolment, in which case any payment received will be refunded in full.

Access to the Programme is personal to the named Student and may not be shared, transferred, sold, assigned or otherwise made available to any other person. Each enrolment covers one Student only.

05Fees, payment and late payment

Programme fees are confirmed in writing at the time of enrolment. All fees are inclusive of VAT where applicable.

By enrolling, you agree to pay the full agreed Programme fee, whether by single payment or under an agreed instalment plan.

Payment is accepted by bank transfer, Stripe, or any other approved payment provider notified to you at the point of sale.

Instalment plans

Where instalment payments are agreed:

1. Each instalment is due on the date set out in your enrolment confirmation;
2. A grace period of 7 days applies after each due date;
3. If an instalment is not paid within the grace period, we may charge a reasonable late fee, suspend access to the Programme, and pursue any outstanding balance through lawful recovery methods;
4. Suspension of access does not discharge your obligation to pay the full agreed fee.

Failure to complete any instalment does not cancel your financial obligation under this Agreement. We reserve the right to recover all reasonable costs of collection, including legal costs, where balances are referred to formal recovery proceedings.

06Programme duration and access

The duration of access to the Programme is set out in your enrolment confirmation. Access begins on the date stated in your enrolment confirmation and ends automatically at the expiry of the agreed period.

No automatic renewal occurs unless explicitly agreed in writing.

We may suspend or revoke access in accordance with section 5 (Fees and Late Payment), section 8 (Parent and Student Responsibilities), or section 9 (Safeguarding) of these Terms.

07Cancellation and refunds

7.1 Statutory 14 day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a statutory right to cancel this Agreement within 14 days of enrolment (the "Cancellation Period"), subject to the exceptions below. To exercise this right, you must notify us in writing by email within the Cancellation Period, clearly stating your intention to cancel.

7.2 Waiver of cancellation right for digital content

Where the Programme consists in whole or in part of digital content that is supplied immediately upon enrolment (including but not limited to the video library, downloadable materials, and the Platform), you expressly consent at the point of enrolment to the immediate supply of that digital content. You acknowledge and agree that you lose your statutory 14 day right to cancel as soon as that digital content has been delivered.

7.3 Live Coaching Programmes

For Programmes that include scheduled Live Sessions, you may cancel at any time after the Cancellation Period by written notice. The following refund terms apply:

1. Refunds are calculated only against unused future Programme time at the date of cancellation;
2. The current active billing period is not refundable in full;
3. No refund is payable for Services already delivered, including attended Live Sessions, recordings, coaching, parent reports, or supplied materials;
4. We may deduct a fair value for Services already delivered or materials already supplied prior to the date of cancellation;
5. Cancellation does not discharge any outstanding payment obligation for Services already delivered;
6. Approved refunds are processed within 14 business days of approval.

7.4 Refunds not available

Refunds will not be issued where cancellation results from:

1. The Student's lack of engagement, attendance or effort;
2. The Student's failure to achieve any specific grade or examination outcome;
3. The Student's change of school, exam board or subject choices;
4. Any breach of these Terms by you or the Student that results in access being revoked under section 8 or section 9.

7.5 Chargebacks

We reserve the right to dispute any chargeback raised in circumstances where the Services have been provided in accordance with this Agreement. Filing a fraudulent chargeback constitutes a material breach of this Agreement and may result in legal action to recover the sums owed plus all reasonable costs.

08Parent and student responsibilities

A-Level Maths Ascension provides structured academic support. Educational outcomes depend in part on the engagement of the Student and the environment around them. By enrolling, you and the Student agree to:

1. Engage respectfully with tutors, staff and other students;
2. Follow community guidelines and Platform usage rules at all times;
3. Maintain academic integrity, with no cheating, plagiarism, or submission of others' work as the Student's own;
4. Attend Live Sessions punctually and not disrupt teaching;
5. Use the Platform and materials only for the Student's personal academic study, and not for any commercial purpose;
6. Keep login credentials confidential and not share access with any other person;
7. Provide accurate information at enrolment, including the Student's exam board and year of study.

We reserve the right to suspend or terminate access without refund where there is serious or repeated breach of this section, including but not limited to abusive behaviour, account sharing, leaking of materials, or misuse of the Platform.

09Safeguarding and student welfare

The Student's welfare is our first priority. As the Programme involves work with young people:

1. All tutors and staff with direct contact with students hold valid Enhanced DBS certificates where required by law and our internal safeguarding policy;
2. We maintain a written safeguarding policy, available on request;
3. Communications between tutors, staff and students may be stored, monitored and reviewed for safeguarding purposes;
4. Live Sessions may be recorded and stored for safeguarding and quality assurance purposes (see section 10);
5. All tutors and staff are required to follow our safeguarding procedures, including escalation routes for any concern raised.

By enrolling the Student, you consent to:

1. Safeguarding monitoring of the Student's interaction with our staff and Platform;
2. Our right to act in the Student's best interest at all times, including contacting the parent or, in extreme circumstances, the appropriate authorities, where we have a genuine concern for the Student's welfare;
3. Recording of Live Sessions on the terms set out in section 10.

We reserve the right to remove a Student from the Programme, with or without refund, where we have safeguarding concerns about the Student's behaviour towards other students, staff, or themselves.

10Recording, monitoring and quality assurance

Live Sessions may be recorded for the following purposes:

1. Safeguarding;
2. Training and quality assurance;
3. The benefit of students who could not attend live;
4. Production of internal teaching reference material.

Recordings are stored securely on systems controlled by Tutorberry Ltd. They are not published or shared publicly. Internal access is restricted to authorised staff.

By enrolling, you and the Student consent to such recording. If you object to recording, you must notify us in writing before the first Live Session, and we will discuss reasonable alternative arrangements. We reserve the right to decline or terminate enrolment where recording cannot be agreed.

Use of any recording for marketing purposes (including identifiable image, voice or video of the Student) will not be made without the parent's prior written consent.

11Data protection and privacy

Tutorberry Ltd is the data controller for personal data processed under this Agreement. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Categories of personal data we process include:

1. Parent and guardian contact details;
2. Student name, year of study, exam board and educational history;
3. Payment information processed via approved providers (we do not store full card details);
4. Attendance, progress and assessment data;
5. Recordings and messages exchanged within the Platform.

We process this data on the lawful bases of (i) performance of this contract, (ii) compliance with legal obligations including safeguarding, and (iii) where applicable, your consent for marketing communications.

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with our legal obligations, and resolve any disputes.

You may exercise any of your rights under UK GDPR, including the right of access, rectification and erasure, by writing to us. Full details are set out in our separate Privacy Policy.

12Intellectual property and licence to use

All Programme materials, including but not limited to video content, written materials, slides, mark schemes, predicted papers, exam technique frameworks, the A-Level Maths Ascension methodology and Tutorberry Method, branding, logos and underlying software, are the exclusive intellectual property of Tutorberry Ltd, its licensors, or contributing tutors as applicable. All rights are reserved.

By enrolling, you are granted a limited, personal, revocable licence that may not be transferred or shared to access and use Programme materials solely for the Student's personal academic study.

You and the Student must not:

1. Share, copy, redistribute or upload any materials to any third party platform;
2. Record, screenshot or screen capture any Live Session or materials, except for the Student's personal study reference where expressly permitted;
3. Use any materials for any commercial purpose;
4. Reverse engineer, decompile or otherwise attempt to derive source code, course design or methodology for republication;
5. Permit any other person, including siblings or peers, to access the Programme using the Student's login.

13Confidentiality and community conduct

The Programme involves access to a private learning community and to the personal academic information of other students and families. You and the Student agree to keep all such information confidential and not to share it with any third party.

You and the Student agree to engage respectfully in any community space, with no harassment, discrimination, abuse, or other conduct likely to bring A-Level Maths Ascension or its students into disrepute.

We reserve the right to remove any communication and to suspend or terminate access for breach of this section, without refund.

14Academic outcomes disclaimer

A-Level Maths Ascension provides structured academic support designed to help students improve understanding, confidence, exam technique and consistency.

We do not guarantee:

1. Any specific grade, mark or examination outcome;
2. Admission to any university, course, sixth form or college;
3. Award of any scholarship, prize or academic recognition;
4. Any particular ranking or performance in school assessments.

Outcomes depend on factors including but not limited to the Student's engagement and effort, school instruction received, exam board specification changes, marker variation, examination conditions, and the Student's general academic profile.

Examples of past student results, testimonials and case studies referenced in our marketing are illustrative only and are not representative of typical outcomes or any guarantee of future performance.

No statement made in our marketing, communications, or sales conversations overrides this disclaimer, except where an explicit written grade guarantee has been signed by both parties under section 15.

15Limited grade guarantee

In addition to the academic outcomes disclaimer at section 14, a limited number of students may, entirely at our discretion, be offered a grade guarantee. A grade guarantee is not a default feature of any Programme and is not implied by enrolment.

Where a grade guarantee is offered, it is strictly conditional on the Student meeting each of the following requirements throughout the full duration of their enrolment:

1. Attendance of at least 90% of all scheduled Live Sessions;
2. A minimum of 6 months continuous active enrolment on the Programme;
3. Completion of 100% of all set assessment homework;
4. Completion of all additional tasks and assignments set by tutors.

The grade guarantee is automatically void in any of the following circumstances:

1. The Student is not actively using the Programme;
2. The Student has not logged into the Platform for a period of more than one calendar month;
3. At our sole discretion, where we reasonably determine that the Student has not engaged fully with the Programme.

Where a grade guarantee is offered, the specific terms (including the guaranteed grade, the qualifying examination period, and any remedy or refund arrangement) will be set out in a separate written agreement signed by both parties. In the absence of such a signed written agreement, no grade guarantee applies and the disclaimer at section 14 applies in full.

16Limitation of liability

Nothing in these Terms limits or excludes our liability for:

1. Death or personal injury caused by our negligence;
2. Fraud or fraudulent misrepresentation;
3. Any other liability that cannot lawfully be limited or excluded under UK law.

Subject to the paragraph above, we are not liable for:

1. Examination outcomes, university decisions, or any indirect academic consequence;
2. Curriculum, exam board or specification changes outside our control;
3. Platform outages, internet failures, or third party service interruptions beyond our reasonable control;
4. Any indirect, consequential, special or punitive loss, including loss of opportunity, loss of profit, or wasted expenditure;
5. Any loss attributable to the Student's own conduct, attendance, or engagement.

Subject to the first paragraph of this section, our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence), misrepresentation or otherwise, shall not exceed the total Fees paid by you to us under the relevant Programme in the 12 months preceding the event giving rise to the claim.

17Indemnity

You agree to indemnify and hold harmless Tutorberry Ltd, its directors, employees and tutors from any claim, loss, liability, damage or expense (including reasonable legal costs) arising from:

1. The Student's breach of these Terms;
2. The Student's misuse of the Platform or materials;
3. The Student's conduct in any Live Session or community space;
4. Any third party claim arising from unauthorised sharing of Programme materials by you or the Student.

18Force majeure

We are not liable for any delay or disruption to the Services caused by events outside our reasonable control, including but not limited to illness, bereavement, internet outage, platform outage, supplier failure, natural disaster, fire, government action, public emergency, or exam board changes. Where reasonably possible, we will reschedule any affected Services.

19Variation of Terms

We may amend these Terms from time to time, including to reflect changes in law, regulatory requirements, or programme structure. The current version of these Terms will be published on our website. Where any change materially affects your rights or obligations under an existing Agreement, we will give you reasonable written notice.

20Severability

If any provision of these Terms is held to be invalid, unenforceable or illegal by any court of competent jurisdiction, that provision shall be severed and the remainder of these Terms shall remain in full force and effect.

21Assignment and transfer

Programme access is personal to the named Student and may not be transferred, shared, sold or assigned without our prior written permission.

We may transfer our rights and obligations under this Agreement to any successor entity, including in connection with any sale, restructure or acquisition of the business, on giving you reasonable written notice.

22Complaints procedure

If you have a concern about any aspect of the Services, please notify us in writing by email.

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 14 business days of receipt.

We are committed to resolving disputes professionally and in good faith. If a complaint cannot be resolved informally, the matter will be referred to the company director for review.

23Notices

All formal notices under this Agreement must be in writing.

Notices to us should be sent by email to our published contact address.

Notices to you will be sent to the email address you provided at the point of enrolment. It is your responsibility to keep your contact details up to date.

24Entire agreement

These Terms, together with your enrolment confirmation and our Privacy Policy, constitute the entire agreement between you and Tutorberry Ltd in relation to the Programme.

They supersede all prior discussions, sales conversations, advertisements, representations and prior versions of these Terms.

No verbal statement made by any director, tutor, employee or representative of Tutorberry Ltd overrides this written Agreement.

25Third party rights

A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

26Governing law and jurisdiction

This Agreement, and any obligations arising in connection with it whether contractual or otherwise, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under or in connection with this Agreement.

27Marketing and platform disclaimers

A-Level Maths Ascension is an independent online academic support provider. We are not affiliated with, endorsed by, or sponsored by any school, college, university, exam board, or government body, unless explicitly stated.

This website is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Facebook, Instagram, Google, TikTok, or any other social media platform on which we may advertise. All trademarks referenced are the property of their respective owners.

A-Level Maths Ascension provides academic support designed to help students improve understanding, confidence and exam technique. Educational progress depends on many factors. Examples of past results are illustrative only and not representative of typical or guaranteed outcomes.