1. Programme Enrolment Agreement

This Agreement sets out the terms under which the A-Level Maths Ascension (Tutorberry Ltd) provides academic support services.

This document forms a legally binding agreement between Tutorberry Ltd and the enrolling parent or legal guardian.

By enrolling a student and making payment, the parent/guardian agrees to all terms contained in this Agreement.

Tutorberry agrees to deliver services professionally and in good faith.

2. Programme Description

Tutorberry provides structured academic support programmes for A-Level Mathematics students.

Programme features may include:

structured video curriculum

guided topic lessons

exam technique training

calculator guides

homework and practice support

access to a private learning community

live support sessions

messaging support within the platform

Programme access is licensed to a single named student only and may not be transferred.

Tutorberry provides academic support and structured guidance. The programme is not a substitute for school instruction.

Programme features may evolve over time to improve student experience.

3. Programme Duration

Programme access duration is defined at the time of enrolment.

Access begins on the enrolment date and expires automatically at the end of the agreed period.

No automatic renewal occurs unless explicitly agreed in writing.

4. Programme Fees & Payment

Programme fees are confirmed at the time of enrolment.

By enrolling, the parent/guardian agrees to pay the full agreed programme fee.

Payments are accepted via:

bank transfer

Stripe or approved payment provider

Failure to complete payment does not cancel the financial obligation.

5. Late Payment Policy

Payments must be made by agreed due dates.

A 7-day grace period applies after each due date.

If payment is not received:

a late fee may be applied

programme access may be suspended

Outstanding balances remain payable regardless of suspension.

Tutorberry reserves the right to pursue unpaid balances through lawful recovery methods.

6. Cancellation & Refund Policy

6.1 Digital Course Purchases (Self-Study Packages)

The Self-Study Package consists of digital educational content, training materials, and resources delivered online.

Access to the course materials is provided immediately after purchase.

Due to the nature of digital content that becomes instantly accessible, all course purchases are final and non-refundable once access has been granted.

By purchasing the course, the customer acknowledges and agrees that:

The product purchased is digital educational content delivered online

Access to the course materials begins immediately after payment

Once access has been granted, the materials cannot be returned

Refunds, cancellations, or chargebacks will not be accepted once course access has been provided

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers waive their statutory 14-day cancellation right once access to digital content has begun with their consent.

Customers are responsible for reviewing all course details before completing their purchase.

6.2 Live Coaching Programmes

Parents may cancel participation in the Live Coaching Programme at any time by providing written notice via email.

Refund terms are as follows:

Refunds apply only to unused future programme time

The current active billing period is non-refundable

No refunds will be issued for services already delivered, including attended sessions, coaching, or provided materials

Cancellation does not waive any outstanding payment obligations

Approved refunds will be processed within 14 business days

Tutorberry reserves the right to deduct the value of any services already delivered or materials provided prior to cancellation.

7. Parent & Student Responsibilities

Tutorberry provides structured academic support. Outcomes depend on student engagement.

Parents and students agree to:

engage respectfully

follow community standards

maintain academic integrity

not disrupt sessions

use the platform appropriately

Tutorberry reserves the right to remove access in cases of serious misconduct.

No specific academic result is guaranteed.

8. Safeguarding & Student Safety

Tutorberry prioritises student welfare.

Because the programme involves minors:

communication may be stored for safeguarding

sessions may be monitored or recorded

tutors follow safeguarding procedures

Parents consent to safeguarding monitoring by enrolling a student.

Tutorberry may act in the best interest of student safety at all times.

9. Recording & Monitoring Consent

Live sessions may be recorded for:

safeguarding

training

quality assurance

Recordings are stored securely and not shared publicly.

By enrolling, parents consent to recording.

10. Intellectual Property

All programme materials remain the exclusive intellectual property of Tutorberry Ltd.

Materials may not be:

shared

copied

redistributed

uploaded

used commercially

Unauthorised sharing may result in termination and legal action.

11. Confidentiality

Students and parents agree not to share confidential programme content or information relating to other participants.

Tutorberry protects student privacy and expects the same respect from all participants.

12. Disclaimer - Academic Outcomes

Tutorberry provides educational support only.

We do not guarantee:

specific grades

exam results

university admissions

scholarship outcomes

Success depends on student effort, school instruction, and exam board changes.

No marketing statements override this disclaimer.

13. Limitation of Liability

Tutorberry Ltd is not liable for:

examination outcomes

curriculum changes

platform outages beyond reasonable control

third-party service interruptions

Nothing in this agreement excludes liability where prohibited by UK law.

14. Force Majeure

Tutorberry is not liable for delays or disruption caused by events outside reasonable control, including illness, platform outages, internet failure, natural disasters, government action, or exam board changes.

15. Complaints Procedure

If a concern arises:

Contact Tutorberry in writing

We will investigate promptly

A resolution will be provided where possible

We aim to resolve disputes professionally.

16. Entire Agreement

This Agreement represents the entire understanding between the parties and supersedes all prior discussions or representations.

No verbal statements override this written Agreement.

17. Assignment

Programme access is personal to the enrolled student and may not be transferred, shared, sold, or assigned without written permission.

18. Governing Law

This Agreement is governed by the laws of England and Wales.

Disputes fall under the jurisdiction of English courts.

19. Acceptance of Terms

By enrolling and making payment, the parent/guardian confirms:

they have read this Agreement

they accept payment obligations

they understand refund terms

they accept safeguarding monitoring

they agree to all programme conditions